Due to the very nature of our kosher standards we do not offer any exchange or return policy. Once merchandise leaves our warehouse we can not guarantee that it has been properly handled and not exposed to elements that do not meet our high standards of kashrut certification. Therefore we cannot deem it suitable for return to stock. This is due to the fact that a large number of our products come in contact with food as a part of their usage. . We apologize for this inconvenience and hope you will therefore take this into account when carefully making your purchase selection. If you would like guidance making your purchase please contact our office at email@example.com and one of our associates will assist you to best choice and the most appropriate item for your specific needs. Thank you for shopping www.thekoshercook.com.